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We are in the process of implementing Dynamics 365 Customer Service. The security scheme we intend to implement is the following:All users have permission to read, write, append, append to ALL records of the entity "case".However, it is intended that some records in particular, can be marked as "Private" without this leading to a change in the ownership of the case.Do you know of any way to solve this requirement?Thank you very much for your answers.Regards.
Not really, the Security model is heavily based on record ownership, and the way to make something 'private' is to assign it to a user or Team.that pushes it out of the view of other users based on their Security Role Privileges and the Business Unit Structure implemented.
Why is it important that the Owner does not change? (e.g. if it is just to keep a reference of the user, you could add another User field on the entity and use a workflow to copy the record owner to the User field and then set the Owner to a Team when a Private Yes/No was changed etc)
Other way would be to exclude records using a plugin registered on retrieve and retrievemultiple - but this would also add a performance overhead on every read of the case entity.
Hi ml246,
Firstly, you mentioned “All users have permission to read, write, append, append to ALL records of the entity case.”
Which means that the security role that all users assigned has highest privilege(orginaziation) for case entity.
Then you mentioned “some records in particular, can be marked as Private”, which means that only some users can view these particular cases.
Some particular cases must be a part of all cases, Isn't this a logical contradiction to the above request?
Regards,
Leah Ju
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