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Marketing E-Mail Spacing

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Posted on by 2

Hi! 

I created a marketing E-Mail as seen here (E-Mail Designer View): 

pastedimage1634647096823v1.png

However, within Outlook somehow there is additional spacing at the bottom: 

pastedimage1634647189827v2.png

Any clue why this is occuring and how to fix this?

Thanks!

  • Newmayer2384 Profile Picture
    Newmayer2384 2 on at
    RE: Marketing E-Mail Spacing

     Arnaud De Jonghe I did try it with CTRL + SHIFT + V and I did recreate the E-Mail from scratch, still the huge space at the end appears.

    Now Í am sure that it has something to do with my dynamic content since I used a default template, everything appeared fine until I inserted my dynamic content.

    In the outlook client it looks like this: 

    pastedimage1635337557983v1.png

    The dynamic content is: 

    {{#if (eq contact.gendercode 1)}}
    {{#if (eq contact.firstname '')}}
    Dear Sir {{contact.lastname}},

    {{else}}
    Dear Sir {{contact.firstname}} {{contact.lastname}},

    {{/if}}

    {{else if (eq contact.gendercode 2)}}
    {{#if (eq contact.firstname '')}}
    Dear Madam {{contact.lastname}},

    {{else}}
    Dear Madam {{contact.firstname}} {{contact.lastname}},

    {{/if}}

    {{else}}
    Dear Sir/Dear Madam

    {{/if}}

  • Suggested answer
    Arnaud De Jonghe Profile Picture
    Arnaud De Jonghe 135 on at
    RE: Marketing E-Mail Spacing

    Hi!


    We have noticed several problems like this in the email builder. Still in de last update of D4M.

    We found that this problem mainly occurs when the user uses a classic copy and paste.

    To solve this we ask users to do CTRL+SHIFT+V or value only.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Marketing E-Mail Spacing

    Hi Newmayer2384,


    Could you please upgrade to the latest version of the Marketing application and try to recreate the issue?

    If the issue still occurs to you - please create a support ticket and we will investigate it.

    Thank you,
    Aga

  • RE: Marketing E-Mail Spacing

    Hi,

    Which Outlook version are you using?

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