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Marketing E-Mail Spacing

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Posted on by Newmayer2384

Hi!

I created a marketing E-Mail as seen here (E-Mail Designer View):

However, within Outlook somehow there is additional spacing at the bottom:

Any clue why this is occuring and how to fix this?

Thanks!

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Kenneth Ariel Chave... Microsoft Employee on at

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Hi,

Which Outlook version are you using?

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Aga M Microsoft Employee on at

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Hi Newmayer2384,

Could you please upgrade to the latest version of the Marketing application and try to recreate the issue?

If the issue still occurs to you - please create a support ticket and we will investigate it.

Thank you,
Aga

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Arnaud De Jonghe 135 on at

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Hi!

We have noticed several problems like this in the email builder. Still in de last update of D4M.

We found that this problem mainly occurs when the user uses a classic copy and paste.

To solve this we ask users to do CTRL+SHIFT+V or value only.

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Newmayer2384 2 on at

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Arnaud De Jonghe I did try it with CTRL + SHIFT + V and I did recreate the E-Mail from scratch, still the huge space at the end appears.

Now Í am sure that it has something to do with my dynamic content since I used a default template, everything appeared fine until I inserted my dynamic content.

In the outlook client it looks like this:

The dynamic content is:

{{#if (eq contact.gendercode 1)}}
{{#if (eq contact.firstname '')}}
Dear Sir {{contact.lastname}},

{{else}}
Dear Sir {{contact.firstname}} {{contact.lastname}},

{{/if}}

{{else if (eq contact.gendercode 2)}}
{{#if (eq contact.firstname '')}}
Dear Madam {{contact.lastname}},

{{else}}
Dear Madam {{contact.firstname}} {{contact.lastname}},

{{/if}}

{{else}}
Dear Sir/Dear Madam

{{/if}}

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