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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot Conversation n...
Service | Customer Service, Contact Center, Fie...
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Copilot Conversation not working on UAT but in DEVTST

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Posted on by RM-25021035-0 20

So, I have configured Copilot for Service in DEVTST in CS Hub and is working properly. I did the same on UAT but the conversation tab is not working. Even my Admin Dev cannot interact with the chat. Funny enough, my SalesHub in UAT is working properly. The configuration is the same in DEVTST and UAT. I have tried everything as far as I could tell. Any ideas what else can I do?

 

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