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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Need assistance on Res...
Service | Customer Service, Contact Center, Fie...
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Need assistance on Resource scheduling automatically without using RSO Addon

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Posted on by Happiestminds D365 ... 5

Hi Team,

I am working on the D365 field service module for one of my customers, and i stuck at the below task..

I need some help on,  Workorder assignment for resources automatically(resource scheduling) when work order created based on the parameters like proximity, availability, skillset and Location , this we can achieve by RSO but i don't to use the RSO Addon(it's Paid one) by Microsoft.

can we implement this by any custom code or making any booking rules. can anybody suggest any approach/solution on this urgently.

Thanks All in Advance..

Rudramurthy 

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    If you want to programmatically schedule a job without RSO, your only option might be the Retrieve Resource API, sample code provided in this blog post: cloudblogs.microsoft.com/.../

    However this does not really do optimization, it only looks for open slots of qualified resources. RSO on the other side can take into account existing bookings an optimize the entire schedule. The value generated by this (e.g. more jobs per tech per day) often justifies the additional investment in RSO.

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