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Hi all,
Is there a preferred OOB approach to log multiple addresses (more than 3) on a Contact? And if the address changes the system logs there been a change in address and also if a postal service removes the address the system captures and logs the removed address?
Any proposed steps would be useful.
Thanks
Hello,
OOB CRM contains an entity called "Address" where you can store as many addresses as you need.
Hi,
There is an "Address" table is there OOB which you can use. Attached the snapshot FYI. if you want you can customize that table as per your requirement by adding additional field or by show/hide existing fields.
If this is helpful pls mark as verified . Thanks!
Thanks Andrew, I understand that, the challenge is around if the addresss is missing from online searches or has been removed by postal service then when updating the same address, CRM should record that the address is already removed by postal service?
Without customising the Address table is there a way to state where the address was received from and when it was added to CRM to meet reporting needs? Thanks
There is no OOB solution for your requirement. The only way is to implement that processing logic using Workflows/Plugins/Power Automate.
I agree with Andrew there is no OOB way so in such scenario I have implemented creating a custom ‘transaction log’ table which will capture all your old history along with payloads for your verification or reporting.
Even you can use that to pull overwritten data conditionally.
Thanks!
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