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22,647We have been encountering a situation with a client who has been on GP since early 2008 - so experience is not an issue - user has been there since day 1.
What we are seeing is a series of transactions being entered as Sales Orders or Quotes and then being processed into Invoices. This is not the only case - the user has informed me that she will also at times directly create a new batch and enter invoices directly into the system. After she has entered - there maybe a time gap - she will go to POST and the window will show that there are no transactions in the batch. Only solution is to open the Sales Transaction Entry window, select each Invoice and move it to a different batch - then and only then can she post.
Once this is done, the user is reporting that the number of transactions in the Batch are changing to a negative value. I can open the SY00500 and see that the number of transactions for a specific batch now shows a value of -2
But when I look at the SOP10200 (Line Detail) I can see over 45 lines items attached to a specific batch - that also appears in the SOP10100 (Header) - in three specific Invoice documents.
However in the SY00500 the record shows that there are -2 transactions in the same batch.
***** Second part *****
When this is happening all the values in the SY00500 seem to be getting dumped. This client has a QUOTE file of over 4500 documents - active - and they use it each and every day, but after I ran CHECK LINKS on the Sales module last week, it was recovered and in the SY00500 the QUOTES batch showed over 4500 transactions, and NOW when I run the query for the SOP10100 for QUOTES I get 4750 records, but in the SY00500 the number of transactions show ZERO
Thanks in advance for your assistance
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