Hey Mo,
It sounds like the transaction was voided in a different period then it was entered on, and your reports might not be run to include the date range when these were voided.
Is it possible that the GL Batch for the void has not been posted yet?
Was this Reconciled before it was voided? If so, GP creates a negative transaction in the Bank Rec when voiding a Reconciled transaction. Is this perhaps what you are seeing as the additional transaction? Do you see a negative transaction from the void on the Bank Rec side?
We can't make a one-sided adjustment to correct this. the actual problem transaction I believe will need to be found and corrected. If we create additional documents in PM to attempt to correct the AP Balance, you will end up with a document that never gets closed out
You say there was an additional entry. Have you found this? What does it look like? Where do you see this at?
It is also hard to tell if you are referring to the actual modules being off, your Checkbook being off or just the GL Accounts being off in the GL side.
Take a read through the link below as it might help to find the transaction(s) that are causing the incorrect balances.
docs.microsoft.com/.../differences-when-reconciling-gl-to-payables-or-receivables-management
I hope this helps!
Thank you!
Brandon | Microsoft Support Engineer.
