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Dynamics ce 9.1 broken lookup to systemuser (empty user list)

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Posted on by Peter5

Hello, I'm facing a really odd behavior with lookups to systemuser entity. This ends up in a short or even empty user list.

Does anybody can confirm this and have a proper solution?

My client is running a 9.1.x instance (eu tenant) with customizings from his former 8.2 on-prem system.

There are different custom lookups to systemuser. Affected are different entities - custom and default.

By selecting the user lookup the result is limited to only a few persons. By hitting enter the list is not extended to the available users.

By click the glass, to change the view, the lookup view appears twice.

The user lookup view is defied to be default for this custom lookup.

None of these two views are working. There is no result.

(In the customizings there is only one lookup view.)

By changing the view to another one like 'Enabled Users' the user list seems to work.

AND if this happens, all user lookups behaving the same way. Even the owner attribute.

Now the strange thing:

this is not happening always - sometimes all systemuser lookups are working
there is no Jscript on the lookup
changing the view for a lookup from default lookup view to a custom view is not helping
- and still the lookup view is twice available
deactivating 'Change View' for the user ends up in an empty list
deactivating most recent used is not helping
till now, I was not able to reproduce this on a clean instance, but this behavior is 'happening' an all deployment instances

Does anyone have a solution for this? Is this a very special Unified Interface behavior?

Thanks in advance

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