General Journal- Journal Voucher

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Posted on by CHANDRA1989

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WHEN i POSTED AN AMOUNT FROM ONE CUSTOMER ACCOUNT TO ANOTHER CUSTOMER ACCOUNT IN A GENERAL JOURNAL
AND TRYING TO SETTLE THE OPEN TRANSACTIONS BY GOING INTO COLLECT TAB OF CUSTOMER CARD , THE AMOUNT IS NOT SHOWING UP IN SETTLE OPEN TRANSACTION OF THAT PARTICULAR CUSTOMER.
ANY REASON FOR THIS? ANY CUSTOMIZATION NEEDED?

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Ok@n 20 on at

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Hi Chandra,

first of all what is the version of ax? 2009 or 2012. if it is 2012, its based on how you setting up your account structure in your system.

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CHANDRA1989 1,055 on at

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Hi Okan,

It is AX 2012. There is no problem from Vendor to Vendor.

The problem is when we set up the offset account from one customer to another customer.

Let me know if there is anything to modify.

Appreciate your response.

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André Arnaud de Cal... 301,421 Super User 2025 Season 2 on at

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Hi Chandra,

Please confirm if the journal is really posted and the transactions are visible in the customer transactions itself.

Then try to see if it was probably settled already by means of e.g. auto settlement. On the customer parameters it is possible to setup if settlements are automatic or not.

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CHANDRA1989 1,055 on at

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Hi Andre,

Yes, It is appearing on Customer Transactions, and in AR parmaters Auto settlement option is also unchecked. Not sure where the problem is

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André Arnaud de Cal... 301,421 Super User 2025 Season 2 on at

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Hi Chandra,

Can you check if the new transactions on the Customer transactions form are already settled or not?

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CHANDRA1989 1,055 on at

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Hi Andre,

They are not settled

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Shahid Usman 425 on at

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Hi Chandra,

check the transactions which are not appearing for settlement whether they are approved or not ? select a transaction from vendor transactions go to general tab and check whether approved by field is filled or not ? transactions which have not been approved do not appear for settlement . here mention the employee name now they will appear for settlement , i hope this will solve your problem.

Kind Regards,

Shahid

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Shahid Usman 425 on at

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The process is same for Accounts Receivable/Customers.

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Andrew Xu 3,877 on at

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Please check your 'Term of payment' of your GL Journal line. If the 'Payment method' of 'Term of payment' is COD and 'Cash payment' is checked , your transaction will be settled automatically.

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ZvikaR 170 on at

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I managed to put the general journal you describe through the general journal screen, and I do get the transactions to show up on the open transaction editing form.

However, I created 2 lines journal, one for credit and one for debit.

Maybe try that variation, and see if that works on your instance?

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