web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error during creation ...
Microsoft Dynamics AX (Archived)

Error during creation of an issue in Dynamics 365 Help.

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

I am trying to create an issue from Dynamics 365 Help. When I try to submit the issue, I get an error message saying "An error occurred while submitting the issue, please try again later." 

I am already connected to LCS and VSTS. Does anyone have an idea what might be the reason of this error, as the message itself is not so descriptive?

5504.ISSUE.png

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Do you have a valid business plan with which you may send support incidents to Microsoft? You may check it on CustomerSource's Voice page, in your account's dropdown menu. Here are the support plan levels and you can check which one has support incidents included:

    http://download.microsoft.com/download/C/2/3/C23BC9C2-B37C-4E7C-9D9E-A9E3EFB50B0B/ServiceandSupportComparisonMatrixNoPrice.pdf

  • Community Member Profile Picture
    Community Member on at

    Hi Vilmos,

    Thanks for the response. But I am not sure if you are suggesting this as a solution of my question, or just suggesting me to raise it as support incident to Microsoft.

    The scenario I have mentioned here is a feature of Dynamics 365, where one can create any issue and submit it or assign it to a particular Visual Studio user (Developers).  

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 306,442 Super User 2026 Season 1 on at

    HI Amit,

    To be able to use this service, you should have the correct support plan. Are you able to log an incident via LCS issue search? Check if this works or not. Note that this support might not work if you don't have a customer source account or linked customer source with another email than your business address. Email and D365 login should match. Also your Voice profile on Customer source should be complete. This means: email address (and maybe also phone) should be filled.

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Ok now I can see that you are referring to this article:

    ax.help.dynamics.com/.../ax-support-experience

    Maybe your setup is not correct, validate it against the article.

    My previous post was referring to the "Submit an issue to Microsoft" section in the article, which would require a business plan indeed.

  • Community Member Profile Picture
    Community Member on at

    Hi Vilmos,

    The link above is no longer existed.

    I faced the same error, and dont know how to fix it.

    I connected project with VSTS and Sharepoint but I still cannot use the "Contact support" feature

    Thanks,

    TAM

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans