There is a drop down menu under Accounts called 'Related' for our set up for some reason 'Cases' turns up twice in this list and one of them works and the other doesn't. Is there a way to remove an option from this?
As stated by the two previous partners, the name of the entity shown under the 'Related' tab is due to the fact that the entity has a relationship with the current entity-Account.
You can customize the current form to remove options you don't want.
Select Settings > Customizations > Customize the System.
Expand Entities, expand the entity you want--Account, click Forms, and then open the form where you want to remove the tab.
In the form designer, select the 'Navigation', then select one option that you want to remove, and then on the command bar, select 'Remove'.
4.Save and publish all customizations.
I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me. Regards, Leah
It's not a drop down, these entities that you can see in the related tabs are the entities which have a relation (1:N) with your entity.
To hide this, you can delete the relation between this two entities.
If it's a standard relation, you cannot delete it. In this case, if you want hide this from users, you can configure a security role
You must in this case deactivate the read, write and append privileges of the case table for these security roles, then assign this security roles to users.
Hope that's helpful.
Please mark answer as verified if that's helpful for you.
Regards,
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