web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Pen Control - Loading Error

(0) ShareShare
ReportReport
Posted on by 57

I have created a signature field on  the Bookable Resource Booking entity and placed it on a form both on the web and mobile. I have also changed the control on the form to Pen Control for both web and mobile. However on both I get a message saying "Error loading control" at runtime. 

Anyone know what is wrong here?

TIA

Jon

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Jon,

    Are all users experiencing this error? Are all forms affected?

    Can you try using the control on a form from another entity?

    I remember that there is one oob field--Signature on the Bookable Resource Booking entity:

    pastedimage1680764929321v1.png

    Why not use it directly?

    And i can add pen input control on the OOB field:

    pastedimage1680767545295v2.png

    pastedimage1680769893653v3.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 36

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
ManoVerse Profile Picture

ManoVerse 30 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans