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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Pen Control - Loading Error

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Posted on by 57

I have created a signature field on  the Bookable Resource Booking entity and placed it on a form both on the web and mobile. I have also changed the control on the form to Pen Control for both web and mobile. However on both I get a message saying "Error loading control" at runtime. 

Anyone know what is wrong here?

TIA

Jon

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  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Jon,

    Are all users experiencing this error? Are all forms affected?

    Can you try using the control on a form from another entity?

    I remember that there is one oob field--Signature on the Bookable Resource Booking entity:

    pastedimage1680764929321v1.png

    Why not use it directly?

    And i can add pen input control on the OOB field:

    pastedimage1680767545295v2.png

    pastedimage1680769893653v3.png

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