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Is it possible to use custom trigger attribute data type values in a email journey?

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Posted on by nz1

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Hey everyone Is it possible to use custom trigger attribute data type values in a email journey? Let me explain further.

Customer insight has 2 type of triggers. 1. dataverse triggers 2. custom trigger. For custom triggers you add the attributes and the data types - you integrate this code in the site - once the those attribute are met the trigger will go off and the journey linked to it will go through.

As you can see in below image i have setup 2x attributes. Once these are hit - the journey goes through - great - but what if i want to use the values in these attributes later in the email?

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PaulineKolde 584 Super User 2024 Season 2 on at

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Is it possible to use custom trigger attribute data type values in a email journey?

Hi,

yes this is totally possible. As you can see in my screenshot you can use the attributes values also in emails, not just for filling in the text but also e.g. for inline conditions:

in my screenshot i have a custom trigger, but it works for default triggers as well. I often use it for the event registraton was created trigger to display the event name and start date in the confirmation email.

Hope this helps! If yes, please select Yes under "Did this answer your question?". Thank you :)

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