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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error-The user with Sy...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Error-The user with SystemUserId=b3a509d5-53cd-e811-8141-5065f38a8b01 in OrganizationContext=c885629e-1cef-45dc-ke0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonIn NonInteractive=4, SetupUser=1)

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Posted on by prashant mirje 785

Hi Experts ,

I am getting below error when  updating ,Deleting , Creating Opportunity  record only.This error started when user with Below UserId disabled in CRM .

I can't Enable user  because user no longer work.

Steps I prerformed -

1] Assigned all above user's records to myself

2] Assined All  user owner Workflows ,Processes to me 

3] Verify if any plugin is executing under context of given user 

The user with SystemUserId=b2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b885629e-1bef-45dc-be0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)

Can you pleease assist me how to resolve this issue ?

I have the same question (0)
  • Charan Raju C R Profile Picture
    Charan Raju C R 7 Moderator on at

    Hi prashant mirje,

    Are there any plug-in steps or workflows registered on create/update/delete of opportunity?

  • prashant mirje Profile Picture
    prashant mirje 785 on at

    there are plugin on opportunity but none of them executing under that user context .

  • Suggested answer
    Charan Raju C R Profile Picture
    Charan Raju C R 7 Moderator on at

    There could be some other logic in plug-ins which has something to do with this user. Example, assigning a record to this user based the role or team the user belongs to.

    So, first you need to identify which plug-in is causing problem. Deactivate all the plug-ins and try to reproduce the error. If no error occurs, then try to enable plug-in steps one-by-one. Once you found which plug-in is causing error, check the logic in that plug-in's source code if there is anything to do with user accounts.

    Also please download and share the complete error log here.

  • prashant mirje Profile Picture
    prashant mirje 785 on at

    <s:Envelope xmlns:s="schemas.xmlsoap.org/.../faultcode><faultstring xml:lang="en-US">The user with SystemUserId=c2a509d5-23cd-e811-8141-5065f38a8b02 in OrganizationContext=c885629e-1bef-45dc-be0d-fb9596026b3d is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Step/Microsoft.Crm.Extensibility.ImageRetrievalStep</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiOriginalExceptionKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Microsoft.Crm.CrmException: The user with SystemUserId=b2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b885629e-1bef-45dc-be0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckUserLicenseStatus(IUser user, SpecialUser userType, IOrganizationContext context)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.<>c__DisplayClass92_0.<CheckDisabledStatus>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.<>c__DisplayClass171_0.<VerifyUser>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.VerifyUser(Guid userId)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.SetCaller(Guid callerId, Boolean setCallerLanguage, Boolean verifyUser, Int32 callerLanguageCode, Guid previousCallerBusinessId)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.SwitchCaller(Guid callerId, Boolean switchAuditInfo, Boolean changeLanguageCode, Boolean verifyUser)

      at Microsoft.Crm.BusinessEntities.UserContext..ctor(IUserContext context, Guid callerId, Boolean switchAuditingInfo, Boolean changeCallerLanguage, Boolean verifyUser, Boolean keepExternalPartyContext)

      at Microsoft.Crm.Extensibility.ImageRetrievalStep.RetrieveEntityWithColumns(BusinessEntityMoniker businessEntityMoniker, List`1 columns, ContextEntityKey entityRequest, PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.ImageRetrievalStep.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.Pipeline.<>c__DisplayClass7_0.<RunStep>b__0()</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiStepKey</a:key><a:value xmlns:b="schemas.microsoft.com/.../" i:type="b:guid">84b9d1ca-3e30-11db-b951-000cf1fe02ff</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiDepthKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">1</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiActivityIdKey</a:key><a:value xmlns:b="schemas.microsoft.com/.../" i:type="b:guid">37f1872c-5f3d-44c5-825e-c3177fdbc3a8</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiPluginSolutionNameKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">System</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiStepSolutionNameKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">System</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionCategory</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">ClientError</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionMessageName</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">UserNotAssignedLicense</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionHttpStatusCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">400</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiSourceActivityKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Microsoft.Crm.Extensibility.PipelineStep</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionOwnerKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">COMMONDATASERVICECDS\CDSAPI-Reliability</a:value></KeyValuePairOfstringanyType></ErrorDetails><HelpLink>go.microsoft.com/.../ user with SystemUserId=b2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b885629e-1bef-45dc-be0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)</Message><Timestamp>2021-06-10T10:05:48.7650878Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault><ActivityId>37f1872c-5f3d-44c5-825e-c3177fdbc3a8</ActivityId><ErrorCode>-2147167669</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Step/Microsoft.Crm.Extensibility.ImageRetrievalStep</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiSourceActivityKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Microsoft.Crm.Extensibility.PipelineStep</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionOwnerKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">COMMONDATASERVICECDS\CDSAPI-Reliability</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiOriginalExceptionKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">Microsoft.Crm.CrmException: The user with SystemUserId=b2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b885629e-1bef-45dc-be0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckUserLicenseStatus(IUser user, SpecialUser userType, IOrganizationContext context)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.<>c__DisplayClass92_0.<CheckDisabledStatus>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.<>c__DisplayClass171_0.<VerifyUser>b__0()

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.VerifyUser(Guid userId)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.SetCaller(Guid callerId, Boolean setCallerLanguage, Boolean verifyUser, Int32 callerLanguageCode, Guid previousCallerBusinessId)

      at Microsoft.Crm.BusinessEntities.ExecutionContext.SwitchCaller(Guid callerId, Boolean switchAuditInfo, Boolean changeLanguageCode, Boolean verifyUser)

      at Microsoft.Crm.BusinessEntities.UserContext..ctor(IUserContext context, Guid callerId, Boolean switchAuditingInfo, Boolean changeCallerLanguage, Boolean verifyUser, Boolean keepExternalPartyContext)

      at Microsoft.Crm.Extensibility.ImageRetrievalStep.RetrieveEntityWithColumns(BusinessEntityMoniker businessEntityMoniker, List`1 columns, ContextEntityKey entityRequest, PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.ImageRetrievalStep.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.Pipeline.<>c__DisplayClass7_0.<RunStep>b__0()</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiStepKey</a:key><a:value xmlns:b="schemas.microsoft.com/.../" i:type="b:guid">84b9d1ca-3e30-11db-b951-000cf1fe02ff</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiDepthKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">1</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiActivityIdKey</a:key><a:value xmlns:b="schemas.microsoft.com/.../" i:type="b:guid">37f1872c-5f3d-44c5-825e-c3177fdbc3a8</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiPluginSolutionNameKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">System</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiStepSolutionNameKey</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">System</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionCategory</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">ClientError</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionMessageName</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:string">UserNotAssignedLicense</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>ApiExceptionHttpStatusCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema" i:type="b:int">400</a:value></KeyValuePairOfstringanyType></ErrorDetails><HelpLink i:nil="true"/><Message>The user with SystemUserId=b2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b885629e-1bef-45dc-be0d-fb9596026b3c is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)</Message><Timestamp>2021-06-10T10:05:48.7650878Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

  • prashant mirje Profile Picture
    prashant mirje 785 on at

    Exception Message: The user with SystemUserId=c2a509d5-23cd-e811-8141-5065f38a8b01 in OrganizationContext=b0791a7a-09a4-4236-9397-c7c0b8253359 is not licensed, and its SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1)

    ErrorCode: -2147167669

    HexErrorCode: 0x8004d24b

    ErrorDetails:

    ApiExceptionSourceKey: Step/Microsoft.Crm.Extensibility.ImageRetrievalStep

    ApiStepKey: 84b9d1ca-3e30-11db-b951-000cf1fe02ff

    ApiDepthKey: 1

    ApiActivityIdKey: 3e5b73ae-e7c8-4c52-a545-52786bbeaaba

    ApiPluginSolutionNameKey: System

    ApiStepSolutionNameKey: System

    ApiExceptionCategory: ClientError

    ApiExceptionMessageName: UserNotAssignedLicense

    ApiExceptionHttpStatusCode: 400

    HelpLink: go.microsoft.com/.../

    Activity Id: 3897e5ab-88c6-4c19-bba4-c9739a469641

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Have you tried to assign license to this user from Office 365 portal.

    Also check Access mode value on the user form under CAL.

    Please mark my answer verified if i were helpful

  • prashant mirje Profile Picture
    prashant mirje 785 on at

    Hi, After Assigning and enabling user ,It works . But user needs to disabled as user is no longer working for org .

  • Community Member Profile Picture
    Community Member on at

    We have the same issue. One of the users is no longer with the company but we get this error.

    Exception Message: The user with SystemUserId=b5fc0feb-e7f8-ea11-a816-000d3a0c2b5d in OrganizationContext=ec53c7fc-26e7-4bed-93ab-681f4e5eeb9a is disabled

    ErrorCode: -2147220955
    HexErrorCode: 0x80040225

    ErrorDetails:
    ApiExceptionSourceKey: Step/Microsoft.Crm.Extensibility.ImageRetrievalStep
    ApiStepKey: 84b9d1cb-3e30-11db-b951-000cf1fe02ff
    ApiDepthKey: 1
    ApiActivityIdKey: dc5a19aa-447e-4e84-912e-47a2b23fb267
    ApiPluginSolutionNameKey: System
    ApiStepSolutionNameKey: System
    ApiExceptionCategory: ClientError
    ApiExceptionMessageName: unManagedidsusernotenabled
    ApiExceptionHttpStatusCode: 400

    HelpLink: go.microsoft.com/.../

    Activity Id: b5561052-93d1-4aef-b298-1e91f42cd670

    Can anyone help us resolve this issue?

    what plugin is calling this Step/Microsoft.Crm.Extensibility.ImageRetrievalStep?

  • Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    You should login to plugin registration tool then find all the registered steps for your Entity. Then verify the Run in user context to see if it uses that user . If yes then you will have to update.

    You can also check Workflow of any assigned to the same user.

  • Community Member Profile Picture
    Community Member on at

    We made sure the plugins are not running under that user. Then we also made sure all plugins are deactivated and reactivated by an active user.

    It resolved this issue but then we are failing on the next issue where one of the plugins is calling ADXStudio Workflow.

    I do not see any plugin with that name, How did this one get installed? Not sure how to fix this.

    pastedimage1653591173442v1.png

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