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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Primary Account Contac...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Primary Account Contact Dropdown Menu Not Showing

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Posted on by Community Member

Good afternoon,

Recently the Primary Contact Lookup fild stoped working. When I type, for example, my name (I have a test record of myself for these cases) nothing appears. It wasn't like this before, and It's a bit annoying to my Sales Team.

Does anyone know, either, how to restore the Lookup field, or re-program it?

Attached is an image of the "error".

8863.question.png

Thanks in advance if anyone can help me with this issue :)

Emanuel Maia

CRM Sales Controller

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  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 Microsoft Employee on at

    Hi Partner,

    As an Initial Investigation you can check the properties of lookup field by navigating to settings -> customization -> customize the entities -> Select the entity and the form -> Double click on lookup field

    In  additional properties, just check if it shows "contact lookup"

    Additionally you can also check the relationship between two entity

  • Community Member Profile Picture
    Community Member on at

    Hello Akash, thanks for the reply!

    From what I can see, the "Contact Lookup" field is checked.

    The issue isnt on all computers though, only in a few. For example, mine was showing the lookup field just fine, and today it just doesn't work.

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