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Primary Account Contact Dropdown Menu Not Showing

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Posted on by Community Member Microsoft Employee

Good afternoon,

Recently the Primary Contact Lookup fild stoped working. When I type, for example, my name (I have a test record of myself for these cases) nothing appears. It wasn't like this before, and It's a bit annoying to my Sales Team.

Does anyone know, either, how to restore the Lookup field, or re-program it?

Attached is an image of the "error".

8863.question.png

Thanks in advance if anyone can help me with this issue :)

Emanuel Maia

CRM Sales Controller

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Community Member Microsoft Employee on at

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RE: Primary Account Contact Dropdown Menu Not Showing

Hello Akash, thanks for the reply!

From what I can see, the "Contact Lookup" field is checked.

The issue isnt on all computers though, only in a few. For example, mine was showing the lookup field just fine, and today it just doesn't work.
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AJ-22040756-0 on at

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RE: Primary Account Contact Dropdown Menu Not Showing

Hi Partner,

As an Initial Investigation you can check the properties of lookup field by navigating to settings -> customization -> customize the entities -> Select the entity and the form -> Double click on lookup field

In additional properties, just check if it shows "contact lookup"

Additionally you can also check the relationship between two entity