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Customer Service forum

PowerBI & Tiles in CRM Dashboards

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Alright, so here is the deal - I have a Dynamics CRM 365 instance running on a MS Subscription Instance (I1). I also have a PowerBI service running on a separate MS Subscription Instance (I2). On I1which holds the enterprise CRM for our organization I have dashboards build and they include Power Bi tiles and reports built and running on I2I2 is run but a different group and they need their own subscription to there is not a possibility to get those tiles and dashboards moved to Instance 1. 

Now when I am in CRM on I1 the dashboards and tiles connect fine as long as I am also logged into I2 on power BI. But if I am not logged into I2 in anyway I just get the pulsing PowerBI logo until ultimately the tiles timeout. 

Question is - Is there a way for me to tie the instances together so that my PowerBI tiles on I2 will work on Dynamics Dashboards in I1 without me having to be logged into I2. 

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  • Community Member Profile Picture
    on at
    RE: PowerBI & Tiles in CRM Dashboards

    Well that is unfortunate, I really don't like these tenant restrictions in Microsoft Online.  

  • Suggested answer
    Adrian Begovich Profile Picture
    1,025 Super User 2025 Season 1 on at
    RE: PowerBI & Tiles in CRM Dashboards

    Hi jay_adams.ma,

    This will only be possible if I1 and I2 exist inside the same tenant.

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