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Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

Posted on by 95

Hi I am trying to connect Field Service mobile app using trial version but getting error

as 'Your Organization has not configured the Field Service Mobile app with the correct project'

  • MC123 Profile Picture
    MC123 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    All,

    It finaly works :-).

    Make sure that the user with which you log on, also has the right security roles. Eventhough the user is sys-admin, the user needs to be assigned the field service specific roles to it as well.

  • MC123 Profile Picture
    MC123 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    All,

    I keep having the same issue. 'your organization has not configure field service mobile app'. 

    I followed these exact steps:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or-tablet

    I published the project as 11.3 - 11.2, the mobile app is currently on 11.2.206.0. 

    I configured myself as a bookable resource and enabled the 'Enabled for Field Service Mobile' setting. 

    However, I do not succeed. 

    Please help. 

  • moko33 Profile Picture
    moko33 1,784 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    It also works with publishing to 11.3-11.2, corresponding to the Version of your Mobile App (currently 11.2).

  • Suggested answer
    Jackir Profile Picture
    Jackir 75 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Please make sure you have followed the exact steps mentioned in the below link. 

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service

    Please create bookable resource in CRM and if you are using latest version of Mobile project (FSDyn365_1.0.1322) make sure correct version of the Project will 11.1-9.2 while you are publishing it. 

    11.1_2D00_9.2.png

  • Verified answer
    Byron Dittberner Profile Picture
    Byron Dittberner 235 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Hey

    I had this issue as well and eventually found the issue, it was the project template.

    The following link contains the correct project template for Dynamics 365 for Field Service Mobile App http://aka.ms/fsmobile-project. Project publish version should be 11.1-9.2

    Good Luck

    =========================

    Please mark as verified when solved.

    =========================

  • Byron Dittberner Profile Picture
    Byron Dittberner 235 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Thank you, this has solved the issue.

    Just a note, when publishing your project, publish as version 11.1-9.2

  • SnehaDohale Profile Picture
    SnehaDohale 95 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    I tried by using lastet project which u have provided,still not working.

    error- Organization has not configured Field Service Mobile

  • FaizMuhammad Profile Picture
    FaizMuhammad 15 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Hi Sneha,

    Did you manage to resolve the issue?

    I saw the same issue today. You can resolve by downloading the latest project at http://aka.ms/fsmobile-project. You will need to re-sync the Mobile App.

    Also, please make sure you point to the correct project version. The first 2 numbers should match Mobile App -> About version.

    Regards,

    Faiz

  • SnehaDohale Profile Picture
    SnehaDohale 95 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Yes ,I have followed same steps.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Field Service Mobile app error - Your Organization has not configured the Field Service Mobile app with the correct project

    Hi Sneha,

    Make sure you have followed these steps and install the mobile app solution and configured correctly.

    docs.microsoft.com/.../install-the-mobile-app

    Good luck!

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