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Looking up work order products in offline mode in mobile app

Posted on by 2

When I'm in offline mode in the Dynamics 365 Field Service mobile app I am not able to search for products.

Even when I have an internet connection, it gives an error that I don't have a connection. 

It works fine when I'm in online mode.

All the pricelists, products and price list items are synced via the offline profile. Do I need to change anything else for this?

  • Suggested answer
    Timothy Bohte Profile Picture
    Timothy Bohte 2 on at
    RE: Looking up work order products in offline mode in mobile app

    Hi Harmut,

    I raised a ticket at Microsoft Support and it was fixed after an update.

  • HartmutE Profile Picture
    HartmutE 117 on at
    RE: Looking up work order products in offline mode in mobile app

    Hi Tim,

    Were you able to determine the root cause of this?

    Look like we are facing at a very similar issue (screen is stuck at loading when attempting to enter a product, msg about being offline when not etc.).

    Appreciate your feedback.

  • Suggested answer
    Dhruv G Profile Picture
    Dhruv G on at
    RE: Looking up work order products in offline mode in mobile app

    This sounds like atypical behavior. I would recommend filing a support ticket with Microsoft and they can help you troubleshoot and fix.

  • Timothy Bohte Profile Picture
    Timothy Bohte 2 on at
    RE: Looking up work order products in offline mode in mobile app

    Hi,

    I'm trying to add a work order product. I get the error when I try to look up the product. Searching in the lookup field gives the error.

  • Dhruv G Profile Picture
    Dhruv G on at
    RE: Looking up work order products in offline mode in mobile app

    Hi Tim,

    Can you share more details? Are you trying to use the global search, or are you trying to use quick find in the Products list?

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