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Customer experience | Sales, Customer Insights,...

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Stop Tracking of Every Incoming Email with Dynamics 365 App for Outlook

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Posted on by Thomas Fialek

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Hi,

I activated the Dynamics 365 App for Outlook for a user and now every single incoming email is tracked to dynamics CRM.

How can I deactivate it?

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SS-01100907-0 Microsoft Employee on at

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Hi Thomas,

Please ask the user to go to personal settings and under email tab set the email tracking option to "Email messages in response to Dynamics 365 emails", this will help tracking only those email response for which the original email was generated from CRM.

Below article has all the available option details

https://docs.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/set-option-automatically-track-incoming-outlook-email#automatically-track-email-messages

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