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AX Enterprise Portal - Browser issues

Posted on by 212

Hi All,

We had a few reports of users experiencing issues when using AX EP. A user would be filling out a time sheets and then the screen would clear any data they may have input.

We have tried:

Various browsers

Clearing cached data

Re-installing the browser

*If they log into their AX EP on my laptop it works fine

Any suggestions as we have no fix or this.

Regards

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,269 Super User 2024 Season 2 on at
    RE: AX Enterprise Portal - Browser issues

    Hi Isaac,

    If browser and Windows version is the same, you might need to check other installed drivers, apps or differences in some configurations.

  • Isaac1400 Profile Picture
    Isaac1400 212 on at
    RE: AX Enterprise Portal - Browser issues

    Hi,

    Yes correct browser and windows. Same browser and windows on another machine works fine.

    Thanks

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,269 Super User 2024 Season 2 on at
    RE: AX Enterprise Portal - Browser issues

    Hi Isaac,

    Are these users using supported web browser versions for Dynamics AX 2012? Is the Windows client also supported? You can find the system  requirements which describes the supported OS and software here: www.microsoft.com/.../details.aspx

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