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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 Report Viewer ...
Microsoft Dynamics AX (Archived)

AX 2012 Report Viewer shows no data instead a blue screen for a particular user

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Posted on by VasanthArivali 1,600

Hi All,

Recently, I am facing an issue with SSRS Report viewer in AX 2012 for a particular user. When the try to do print (original / copy) preview, the review viewer is loading and turns like the below screen shot. This is only happened to one particular user rest all fine (including myself).

SSRS_5F00_ReportViewer_5F00_BlueScreenIssue.jpg

From here, while she try to print / save to PDF(via printing option) are working as expected. I have tried to find any solution in online but didn't except one option delete and create the user account in AD. 

Need your suggestions, thanks in advance....

// Vasanth Arivali

*This post is locked for comments

  • VasanthArivali Profile Picture
    VasanthArivali 1,600 on at
    RE: AX 2012 Report Viewer shows no data instead a blue screen for a particular user

    Hi Dr. Ludwig,

    Thanks for your reply.

    Initially, we tried to do that but user didn't agree due to their personalize settings will gone. After your response, I made them agree and reset the usage data. It solved my issue, now user can able to see the preview in Report viewer.

    Thanks

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: AX 2012 Report Viewer shows no data instead a blue screen for a particular user

    Hello Vasanth Arivali,

    A first thing that you can test is resetting the usage data of the user who faces the problem.

    Best regards,

    Ludwig

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