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Resend email for Excluded Accounts from Campaign Activity

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Posted on by CRM_Begginer

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Dear All,

I had created static marketing list in D365 CRM , And based on my customer request I had initiated the email campaign activity ,
And I see few users are pushed under the section "Excluded Accounts" .
Can anyone please help me in knowing why this happened and how can re-initiate the email activity for the members exists in "Excluded Accounts"

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StefanS365 3,573 Most Valuable Professional on at

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RE: Resend email for Excluded Accounts from Campaign Activity

Hi there,

This happens when the accounts have the setting Bulk Email = Not Allowed, under the section CONTACT PREFERENCES at the Details tab.

Reference: 'donotbulkemail' attribute (docs.microsoft.com/.../account

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