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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Resend email for Exclu...
Customer experience | Sales, Customer Insights,...
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Resend email for Excluded Accounts from Campaign Activity

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Posted on by CRM_Begginer 35

Dear All,

  • I had created static marketing list in D365 CRM , And based on my customer request I had initiated the email campaign activity ,
    And I see few users are pushed under the section "Excluded Accounts" .
  • Can anyone please help me in knowing why this happened and how can re-initiate the email activity for the members exists in "Excluded Accounts"
I have the same question (0)
  • StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    Hi there,

    This happens when the accounts have the setting Bulk Email = Not Allowed, under the section CONTACT PREFERENCES at the Details tab.

    Reference: 'donotbulkemail' attribute (docs.microsoft.com/.../account

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