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Customer experience | Sales, Customer Insights,...
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Importing N:N (Many to Many Relationships) into Dynamics 365 CRM

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Hi everyone

I'm having a problem importing some N:N Relationships into Dynamics 365 CRM. I've tried using XRM Toolbox for this which mainly works. However, here is my problem:

We have some Communication Preferences in CRM, some of which are the same name but with different Communication Types e.g.

Post Fundraising Appeals - Head Office
Post Fundraising Appeals - Other Office

In the example above the "Post Fundraising Appeals" is the Communication Preference and "Head Office / Other Office" are the Communication Types.

Because XRM Toolbox only allows me to import one Communication Preference with the same name, I'm getting the error below:

XRM-Toolbox-error.JPG

Does anyone know if there's a way around this, or whether there's another tool that would help me achieve this?

Many thanks
Jon

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