Announcements
No record found.
Anyway to use a shared mailbox to send a survey?
Instead of sending an email out that says Sent on behalf of (Tenant_User) vis customer voice is there a way to have a shred mailbox send instead of the user that created the form?
Hi Dillon_Kelly - take a look at this from the D365 Customer Voice documentation. It shows how you can change the 'from' sender email address and use one from your organisations domain:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/customize-sender-email
Yes, you can send a survey from a shared mailbox instead of it showing "Sent on behalf of (Tenant_User)." Here's how:
Assign "Send As" Permissions: Ensure that the user or service account has "Send As" permission for the shared mailbox via the Exchange Admin Center or PowerShell.
Set Shared Mailbox as Sender: In Microsoft Forms or Customer Voice, select the shared mailbox as the sender when configuring the email.
Send the Survey: The survey will now be sent from the shared mailbox without showing "on behalf of."
This setup ensures the survey appears as coming directly from the shared mailbox.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 180 Super User 2026 Season 1
11manish 123
CU11031447-0 100
