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modify/change booked sales invoices

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Posted on by Kaat

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Hello,

Is it possible to change/modify a sales invoice afterwards?

For example to cancel one specific item on the sales invoice without having to create a credit note for the complete invoice, reenter the whole order in D365 and deliver it again (to create a new and correct invoice)?

So far we have been unable to find a solution and it's really time consuming, especially when there are a lot of items on the invoice.

Thank you in advance for your help.

Kathrin

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Charlotte X on at

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RE: modify/change booked sales invoices

Hi Kathrin,

Unfortunately, you cannot simply switch an item that has already been invoiced.

If item is returned to your warehouse, you should go through the sales order return form and post the return. Then a return order will be created where you can add the replacement item and post a $0 invoice. This invoice document can then be used to inform the customer that the item has been replaced.

Please refer to this old thread:

(+) Cancel Invoiced Sales Order - Microsoft Dynamics AX Forum Community Forum

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