Notifications
Announcements
No record found.
Hi,
We are planning to implement Omnichannel Service Hub in our Organization. For that, we have a requirement wherein the supervisor should be able to track the log in and log out of the Agents in CRM (Live Chat Agent).
There are different Supervisor Dashboards available which show other details but they do not show the log in log out of the Agents.
Please advise.
Hi ShivangiSS
When you say 'log in and log out of the Agents', are you referring to them actually logging into Dynamics (ie when they log into their computer and open it in a browser), or are you referring to them being actively chatting in a Live Chat?
Thanks
Thank you so much for replying.
By 'log in and log out of the Agents', I am referring to them actually logging into Dynamics (ie when they log into their computer and open it in a browser and log out by closing the browser).
Since, the duration when they are active in chats can be determined by the dashboards so I want to know if a supervisor can track the duration for which the Agents are online( irrespective of being engaged or not engaged).
Hi
Thanks for your clarification.
In terms of capturing user logins, please take a look at d365demystified.com/.../.
However the problem you are going to run into is around users logging out. Dynamics can't capture logout information. It can notice different points where the login occurred but things like a web browser don't send any information to the server when a session terminates.
Hi Shivangi,
You can use Auditing feature to track users access by enabling Autiditing for user access from Settings--> administration --> System Settings --> Auditing and check - Enable Auditing of User Access.
Hi Canada365guy
Thanks for putting this here - I had included a link to a walkthrough in my post above.
However (as I've pointed out), it doesn't cover the second ask, which is to see when users log out of the system.
Regards
Yes CRM Ninja,
There is no way to track Log Out feature in D365 as of now.
Thanks Canada365Guy
I'm well aware that there's no way to track logging out, as I've put in all my posts above :)
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 61 Super User 2025 Season 2
Siv Sagar 52 Super User 2025 Season 2
Daniyal Khaleel 42 Most Valuable Professional
