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Microsoft Sentinel sync with Customer Service app

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Posted on by GianlucaN

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Hello,

I've to sync my Dynamics Customer Service app with Microsoft Sentinel.

There is a connector that allow me to open a case in Customer Service when Sentinel rise an incident?

Thanks in advance

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Dengliang Li Microsoft Employee on at

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Microsoft Sentinel sync with Customer Service app

Hi,

I'm afraid that's not possible.

According to the official documentation.

Dynamics 365 connector for Microsoft Sentinel | Microsoft Learn

The primary function of this connector is to provide insight into Dynamics 365 activity, rather than opening a case in Customer Service when Sentinel raises an incident.

But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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