SLA execution based on BPF stages

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Posted on by DKaushik

Hi,

I assume many of you have received similar requests from customers regarding SLA configuration based on changes in Business Process Stages. Personally, I have never recommended executing SLAs based on stage changes because BPF stages may fluctuate, and accurately tracking time KPIs may become challenging.

However, one of my customers needs to run their SLA based on BPF stages. I would like to know the best approach for doing this. Also, based on my knowledge, BPF stages are not by default exposed in fields. Therefore, they cannot be directly used in SLA applicable conditions. Should I first retrieve the stages in a field and then apply my SLA based on the custom field?

Looking forward to suggestions.

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Dengliang Li Microsoft Employee on at

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SLA execution based on BPF stages

Hi,

You can try setting the current stage name to the value of a field via JavaScript, and then use that field as the SLA execution condition.

OnStageChange Event (Client API reference) in model-driven apps - Power Apps | Microsoft Learn

step.getName (Client API reference) in model-driven apps - Power Apps | Microsoft Learn

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If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li