Unable to change a users Business Unit

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Posted on by JArmas

Hello,

I'm currently experiencing an issue changing a singe users Business Unit from the Parent Business Unit to a secondary unit that was created. When I attempt to change the unit I get the following error: “A user cannot be removed from the Support User Role". The user we are trying to change was the original creator of the Business Unit and did a lot of the setup for our instance of Dynamics, so I'm assuming that has something to do with it. I have tried removing their security roles and changing the Business Units with no luck. I removed them as the administrator of the default team that was created for the Business Unit with no change. I do not see him listed as the owner of anything inside the Parent Business Unit, nor can I find this Support User Role. I'm at a loss on why I am unable to change this user at this point.

Thanks for any assistance!

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Naveen Ganeshe 3,393 User Group Leader on at

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RE: Unable to change a users Business Unit

Hello JArmas,

Please take a look on the below link. As per the Radu's suggestion, If you have any errors related to it or the role, it's best to reach out to MS Support directly.

[View:https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/264644/a-user-cannot-be-removed-from-the-support-user-role-error?pifragment-97030=1#responses:750:50]