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Dynamics 365 Community / Forums / Commerce forum / Shift/statement calcul...
Commerce forum

Shift/statement calculation issues.

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Posted on by Rutvik M 190

Hello Retail experts

 

I am facing an issue here. Wonder if you can help. When I try to calculate a statement I get an error "1 transaction not validated". I ran the "Validate store transactions" job but still no joy. The issue is happening with 3-4 shifts. Screenshots attached. Any insights? Thanks.2248.GIF

Categories:
Transactions and End-of-day Processing
  • Cris Martinez Profile Picture
    Cris Martinez 4 on at
    Shift/statement calculation issues.
    Hello all,
     
    Any solution? Still happening in Installed product version: 10.0.34 (10.0.1591.53)Installed platform version: Update58 (7.0.6931.60)
  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Shift/statement calculation issues.

    Yes. It was a bug. This keeps happening with others also. They ran a script and fixed it.

  • Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: Shift/statement calculation issues.

    Thanks for updating. Any idea what was causing the issue ?

  • Suggested answer
    Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Shift/statement calculation issues.

    This can only be fixed by Microsoft and they fixed it after I raised a case with them.

  • Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: Shift/statement calculation issues.

    This is a part of new validation added to Dynamics 365 to make sure that all the transactions has reached the HQ and the data integrity is OK. You can run the  "Validate store transactions" batch process, at Retail > Retail IT > POS posting manually which would validate the transaction. I would recommend to configure the job as recurring (3 or 4 times day or once before you run the calculate statement batch job), so that all the transactions would be validated by the time you post the statement.

    Please refer below link for more details on the recent enhancements to Retail Statement Posting.

    docs.microsoft.com/.../valid-checker

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