D365 Customer Service : Knowledge Management : License for Approvers and Readers required?

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Posted on by PascalC

One of our customers intends to implement Knowledge management based on D365 Customer Service.
I understand that the Professional edition covers Knowledge Management (including knowledge authoring).

The following question came up: Which of the following roles do require a license?:

1.   Authors of Knowledge-articles
2.   Approvers of Knowledge-articles
3.   Readers of Knowledge-articles

The Dynamics 365 Licensing Guide (page #15) only says: "Knowledge base: create, update, publish, configure".
So Readers don't seem to require any license in this case. Can you confirm?
And what about Approvers?

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Muhammad.Affan Moderator on at

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Hi There,

Well from my understanding Authors and approvers need to have either a customer service enterprise or a premium license.

But for readers team member license will work. refer this extract :

Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

Thanks
Affan
Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney

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