One of our customers intends to implement Knowledge management based on D365 Customer Service.
I understand that the Professional edition covers Knowledge Management (including knowledge authoring).
The following question came up: Which of the following roles do require a license?:
1. Authors of Knowledge-articles
2. Approvers of Knowledge-articles
3. Readers of Knowledge-articles
The Dynamics 365 Licensing Guide (page #15) only says: "Knowledge base: create, update, publish, configure".
So Readers don't seem to require any license in this case. Can you confirm?
And what about Approvers?
Well from my understanding Authors and approvers need to have either a customer service enterprise or a premium license.
But for readers team member license will work. refer this extract :
Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread. Thanks Affan Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
2
Share
Report
All responses (
Answers (
