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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Retail Loyalty Points ...
Microsoft Dynamics AX (Archived)

Retail Loyalty Points Redemption

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Posted on by Community Member

Hello Gurus,

after creating a loyalty program shared across different retail channels that are related to different legal entities.

 Is it possible for a customer to redeem loyalty points that was accumulated ( due to purchases) in another store related to a different legal entity ?

I am using AX 2012 R3

Cheers.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Yes, we are currently doing that right now in our system. We have multiple legal entities and wanted to test whether the loyalty points can be earned/redeemed in another legal entities/retail channel and it does works.

  • Community Member Profile Picture
    Community Member on at

    please update us with the result .... thank you :)

  • Community Member Profile Picture
    Community Member on at

    Dear Ducle91,

    Please advise how this was solved if it was ....  thank you .

  • Community Member Profile Picture
    Community Member on at

    Hi Khaled,

    after testing loyalty in our POS, we were not able to earned/redeemed points across a store with different legal entities. We are still looking into it and hopefully find a solution for it.

  • AreezUddin Profile Picture
    AreezUddin 110 on at

    Hi..

    Provide more details about your existing setup.

    Regards,

    Areezuddin

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