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I have already successfully called a Case entity form on Phone-call entity form in Customer Service Hub using Form-component control on the RegardingObjectId field.
If I try the same in Customer Service Workspace App, then it opens only the Case form and NOT the phone-call form contents.
Kindly comment if anyone else is also facing similar issue or any workaround for this issue in Customer Service Workspace App.
Thanks in advance,
Ajay
Thank you for your hint, Leah,
It worked.
Hi Ajay,
The 'Form-component control' you mentioned above is it:
Edit table records directly from another table’s main form - Power Apps | Microsoft Docs
It can show in the Customer Service Workspace in my environment:
If I misunderstood the question please elaborate the same further, can you provide relevant screenshots if possible.
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