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Customer experience | Sales, Customer Insights,...

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Screen pop up window for incoming calls when the call widget is minimized.

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Posted on by Suraj Joshi

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We are integrating our telephony system (Mitel) using CTI with MS Dynamics. For which, we are developing our call widget using an iFrame that will allow users to make calls and receive call. However, we are unsure how a user will get to know if an incoming call is coming up and our call widget is closed or minimized. Is there a way to trigger notification/popup from third party app to main window or open the iFrame modal window programmatically.

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Pradeep Rai 5,489 Moderator on at

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Hi,

Please use below method to open URL in dynamic CRM.

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/xrm-navigation/openurl

For e.g.
Xrm.Navigation.openUrl("www.google.com",{position:1, height:400,width:500})

Thanks,
Pradeep.

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