URL for case in Engagement Hub

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Posted on by Community Member

Hello All,

I've been attempting to find a method to create a dynamic link to a case in the engagement hub but the best I've managed to do so far in generate a link based on the 'Record URL (Dynamic)' data which links to the Case in the standard CRM interface.

Is it possible to generate a link to a case in the Engagement Hub and if so would it be possible to add the link to a field so it is accessible via email templates?

Thank you,

Shaun

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For anybody who comes across this I've managed to resolve the issue using a custom workflow step that I created in Visual Studio.

I used a custom workflow step in order to calculate the correct URL for the engagement hub which was in the format -

https://*domain*/nga/engagementhub.aspx?org=*UniqueName*&pagetype=interactioncentricform&etn=incident&id=*RecordId*

With this value I then populated a field in CRM which I can insert into templates.

I'll hopefully write up a quick article at some point on my blog.

I'll set this as the suggested answer for a day or two encase anybody has a better solution.

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