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Hi,
We have scenario where our technicians work in multible timezones. One week the technician can work in US, and the next week the technician work in europe.
We have 20 Technicians doing the same, meaning it's rare that a technician only work in 1 fixed timezone all the time.
How can we cope with this sceanrio somehow so the scheduler/backoffice get the best overview of what hours the technicians are working? Further what is the general prefered settings for the user etc to cope with this sceanrio? The users mainly use the field service app to register start/end time on the bookings.
You could create multiple Schedule Boards with different time zones ? Although it depends how many countries this could count up to.
Or you could just change the timezone on the schedule board manually depending on which resource you were looking at
Hello rskadk1,
So here you can follow 3 steps for "scheduler get the best overview of what hours the technician is working":
This first step can fulfill your requirement.
But to get more clear vision on schedule board you can follow 2nd and 3rd steps which will help you to get more filtered resources to schedule.
If one resource(technician) is working in multiple territories as you said technician can work in multiple timezone, in that case we can associate different timezone territories to the resource(technician) as below.
Resource (Technician):
Associated Territories –
Connecticut(CT) EST timezone territory
Alabama(AL) CST timezone territory
North Dakota(ND) MST timezone territory
So now you have resource(technician) who is working on 3 different territories or you can say he/she is working on 3 different timezone right?
I have given here territory filter example, in your case you can use other filters based on your requirement.
If this answer have solved your problem/requirement then please give like and click on yes for "Did this answer your question?" (Mark as answer/solution)
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