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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / cycle of queue item cr...
Microsoft Dynamics CRM (Archived)

cycle of queue item creation

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Posted on by Community Member

Hi friends,

I need to know the number of queue item created for each case. Is there anyone to help me?

For example case 'X', Add to queue for 3 times. I need a field to show that 3 times.

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  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at
    RE: cycle of queue item creation

    You can create a Plugin and you can trigger it on "AddToQueue" Message on queueitem entity, in that you can query on queueItem and get the count.

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: cycle of queue item creation

    You can refer this:

    redcrm.wordpress.com/.../using-queues-in-microsoft-dynamics-crm

    Hope this helps

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