How to register plugins for email entity

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While i click the email send i have triggered the plugin with post condition and message as send and setEntity to trigger plugin to update current email sending activity date in the custom field as last activity. While i send normal mail it triggers, if i send with attachment in email this plugin not getting triggered.

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I can confirm that behavior. The potential workaround for that - use SetStateDynamicEntity message in pre-mode to do stuff that you need.

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Hi Andrew,

I have changed SetStateDynamicEntity message in pre-mode still it is not working. Sometimes its start working with POST condition and sometimes suddenly it stop working, is there any other reason for this behavior.

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a33ik 84,331 Most Valuable Professional on at

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Can you please provide a screenshot of registration and code that you use?

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Please find the above screenshots and guide me to resolve this problem. Attached the Steps registered for email and the plugin code.

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a33ik 84,331 Most Valuable Professional on at

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I see that you have SetState and Send plugins registered for Post-Operation. Change it to Pre-Operation and test in again.

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Thanks!, Yes i followed your steps it helps in non prod its working fine. But in Prod sometime it stopped working. In the plugin code i am getting the ActualEnd date from Email entity and setting it to my custom field in opportunity. I there any other reason that causing this issue.

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Here is what I have and tell if I think the right way - on Send of email you want to get ActualEnd value from email and update some custom field on parent opportunity. What happens at production environment - your plugin not always get triggered/or ActualEnd value is available.

If what I wrote is your scenario here is what I can recommend - switch your plugin to Async. I'm not 100% sure it'll resolve the issue with triggering but during execution time you will have ActualEnd field populated.

Good luck.

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I am going to try your suggestion by changing it to Post- condition with Async mode. In production while user tried to send mail it always triggering the message step "Send" alone, but the message step SetState and SetStateDynamicEntity not triggered always. may i know the reason for this behavior?

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