HITB missing transaction

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Posted on by reneeb

Upon having a posting issue with an import batch, a handful of transactions were posted to the customers account. One did not post to the customer's account. The user would like to void this transaction somehow, which will fix the incorrect HITB totals, I thought a reconcile would fix but the doc number is not found nor found in the PSTL RM trans unapply tool.

The trans shows in the following tables
select * from SOP30200 where SOPNUMBE ='13753092'
select * from SOP30300 where SOPNUMBE ='13753092'
Select * from SOP10102 where SOPNUMBE ='13753092'
Select * from RM00401 where docnumbr = '13753092'
Select * from RM10101 where docnumbr = '13753092'

Does not appear in
select * from SOP10100 where SOPNUMBE ='13753092'
Select * from RM20101 where docnumbr = '13753092'
Select * from RM30301 where docnumbr = '13753092'

GP 18.4
Key2Act (WennSoft) 18.04b

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Financial Management

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Becky Berginski on at

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RE: HITB missing transaction

Hello,

I believe your best option here is to open a new case with the support desk. In order to determine how to correct this, we would need to take a look at all of the tables that are impacted when a SOP document is posted.