Facebook Integration with Dynamics 365

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Posted on by ilyiculyanov

Hey all!

I have rolled out Facebook Chat to our Omnichannel platform and can now contact customers via Messenger.

I was wondering if you knew if the following would be able to be processed by Omnichannel:

Facebook mentions
Facebook comments
Twitter mentions
Instagram mentions
Instagram messages

Any help greatly appreciated!

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Community Member on at

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Hi ilyiculyanov,

Maybe you can refer the following documentation for more details about Facebook channel:

https://docs.microsoft.com/en-us/dynamics365/customer-service/facebook

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Rahuldubey 105 on at

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i believe for each platform you would need to create separate channel, i couldn't find mentions or comment but believe it should work

give it a try : docs.microsoft.com/.../configure-facebook-channel

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ilyiculyanov 20 on at

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Hi Leah!

Unfortunately, this only covers Facebook Messenger

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ilyiculyanov 20 on at

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Hi Rahul

Unfortunately, this looks like it only covers Facebook Messenger

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Rahuldubey 105 on at

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I doubt it will work for below mentions since it's not in MS Documents

Twitter mentions

Instagram mentions

Instagram messages

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ilyiculyanov 20 on at

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Thanks Rahul, I thought this may be the case!

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RagenVox 10 on at

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Hi there! It's great to hear you've successfully rolled out Facebook Chat to your Omnichannel platform. As for your question, I think it's definitely possible to integrate Facebook mentions and comments, as well as Twitter mentions and Instagram mentions and messages, into your Omnichannel platform. However, it might require some custom development or third-party tools. Also, consider checking out Social Media Accounts Marketplace, where you can find various social media accounts for sale that might fit your needs. Good luck with your integration!

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