Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing Email - Test Send error

(0) ShareShare
ReportReport
Posted on by 5

It shows error message when I tried to Test Send a marketing email. The error message shows as below:

There was a problem with the test send. Error: Exception 'InvalidPluginExecutionException' occured: Failed to pre create email test send., CorrelationId: d37caec0-bc18-4bf0-849b-4323bbd74e14

And I have checked that the Marketing Page is in Live status.

Please may I ask if anything I can do. Thank you!

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Marketing Email - Test Send error

    Hi Hugo Chau,

    This is a plug-in error. Can you tell me what kind of plug-in you use and what it does?

    Or you can use the ULS to query the association ID for specific error information: https://support.microsoft.com/en-us/office/sharepoint-correlation-id-in-error-messages-what-it-is-and-how-to-use-it-5bf2dba7-43d2-484c-8ef4-e059f76e3efa

    If you are not using any plug-ins, I recommend that you create an email using the template to check that the test send feature works.

    Then check the following: https://learn.microsoft.com/en-us/dynamics365/marketing/email-check-golive#required-elements-how-to-pass-the-error-check

    Specifically, whether the subscription link was broken at design time.

    After confirming that there is nothing wrong with the content of the email, I think it is related to the message you created to add the consent confirmation request:

    https://learn.microsoft.com/en-us/dynamics365/marketing/double-opt-in#create-an-increase-consent-confirmation-request-message

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,971 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,846 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans