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Ratings on Knowledge Articles on Customer Self Service Portal

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I've to turn on Rating on Knowledge Articles on our Dynamics Customer Self Service Portal enabling it using "Enable Rating to yes" in Page Option of localized page "

Knowledge Base - Article Details

Screenshot-2022_2D00_10_2D00_26-at-09.26.22.png

Now I see the rating control and also the comments:

Screenshot-2022_2D00_10_2D00_26-at-09.55.13.png

But when I click on it to do the rate it doesn't submit nothing and the rate is not registered (both for anonymous users and authenticated users)

Any idea of how can solve the problem?

Thanks

Vincenzo

  • Suggested answer
    ankit_singhal Profile Picture
    ankit_singhal 560 on at
    RE: Ratings on Knowledge Articles on Customer Self Service Portal

    Please check the blog below. Maybe it will be useful for you

    debajmecrm.com/.../

    Make as verified if it is helpful for you

  • Suggested answer
    CU28111156-0 Profile Picture
    CU28111156-0 45 on at
    RE: Ratings on Knowledge Articles on Customer Self Service Portal

    It does, it just takes time to process. There is a background task that does that. Patience..

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