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Customer experience | Sales, Customer Insights,...

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Ratings on Knowledge Articles on Customer Self Service Portal

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Posted on by Vincenzo

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I've to turn on Rating on Knowledge Articles on our Dynamics Customer Self Service Portal enabling it using "Enable Rating to yes" in Page Option of localized page "

Knowledge Base - Article Details

Screenshot-2022_2D00_10_2D00_26-at-09.26.22.png

Now I see the rating control and also the comments:

Screenshot-2022_2D00_10_2D00_26-at-09.55.13.png

But when I click on it to do the rate it doesn't submit nothing and the rate is not registered (both for anonymous users and authenticated users)

Any idea of how can solve the problem?

Thanks

Vincenzo

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CU28111156-0 17 on at

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It does, it just takes time to process. There is a background task that does that. Patience..

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ankit_singhal 560 on at

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Please check the blog below. Maybe it will be useful for you

debajmecrm.com/.../

Make as verified if it is helpful for you

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