I'm using a Hololens 2 device and recently got this error message when I tried to open the Guides 365 app (it appeared right after signing in). I have another device on the same environment, logged into the same account that seems to work fine. I've tried un-installing and reinstalling the app and have tried switching wifi networks but it didnt fix the problem. Anyone know what this is?
Hi Hannah - this error occurs when you use a newer version of the app (e.g., Guides 8.1) against an older version of the Dynamics solution (e.g., 700.*). You will need to get your solution updated through the Power Platform Admin Center (https://aka.ms/PPAC), see instructions at learn.microsoft.com/.../upgrade. Take a look at the instructions and let me know if you experience any issues upgrading.
Note: the most common upgrade failure is trying to upgrade without sysadmin privileges. If you personally obtained Guides through a trial signup, then the account you used has sysadmin and you should be able to log into https://aka.ms/PPAC to upgrade. If your IT setup Guides for you, then you may need to get help from them if they did not give you a sysadmin account.
Hi Hannah S,
You can refer to this link to see the compatibility between the solution and the application:
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/admin-apps-solution-compatibility
Hi David- thanks for your response. I think this on the right track- when I navigate through the poweradmin as per the instructions, it shows me there are no environments. This seems strange considering our other headset on the same account is working. Have you seen this before?
Hi Hannah,
About not find the environment,
you can first check if you have been assigned a role:
https://learn.microsoft.com/en-us/power-platform/admin/troubleshoot-missing-environments
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 65 Super User 2025 Season 2
Siv Sagar 52 Super User 2025 Season 2
Daniyal Khaleel 32 Most Valuable Professional
