Report Printing issue in BC Version: IN Business Central 27.5

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Posted on by Rupesh Dey

Facing issue while trying to print report, Print Icon is not working.

Can anybody facing the same issue from today??

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Dynamics 365 Business Central

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OussamaSabbouh 17,521 Super User 2026 Season 1 on at

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Hello,

This looks more like a browser/PDF viewer issue than a Business Central report issue, especially if the report preview opens correctly and only the print icon in the preview/PDF toolbar does nothing. Try the quick checks first: use Download and print the PDF locally, test in another browser or InPrivate window, clear browser cache, disable PDF/browser extensions, and confirm pop-ups/downloads aren’t blocked for Business Central. Also try printing from the report request page using Print instead of the preview toolbar; if the printer shows as Handled by the browser, then BC passes the print job to the browser print dialog. If multiple users started seeing it today, it could be a browser update or service issue, so also check BC service health/admin center and raise a ticket if it is reproducible across users/browsers.

Regards,
Oussama Sabbouh

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Yash_Mistry 512 on at

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Hello,

This might be something else because I haven't faced this issue so far. Try using the Print button in a different browser, as this might be a PDF viewer issue.

Hope this Helps.

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YUN ZHU 101,995 Super User 2026 Season 1 on at

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I tested it in the following environment and encountered no problems. The browser is the latest Chrome.

Version: W1 27.5 (Platform 27.0.48893.0 + Application 27.5.46862.49433)

Thanks

ZHU

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Rupesh Dey 39 on at

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Thank you @YUN ZHU for testing the same.

It was not working for some couple of time after some time it was working.

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Kamal Khakhkhar 3,422 on at

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Hii There as per requirement if you found this kind of issue , you can clear cache , Log out all sessions , and update browser to latest version it will solve this kind of issue which was occured due to browser hotfix updates.

if you found answer , mark this verified.

Thank You.

Kamal Khakhkhar.

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Nicolas Larouche 295 on at

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Hi,

I am having the exact same issue as original poster. I am no longer to print any DBC report through the "Preview & Close" action of any report's request page (for my 2 sandboxes updated to 28.0, my production and sandbox environments which are both on 27.5 don't have that issue).

I tested with all three: Chrome, Edge and Firefox with the same behavior which seems to be affected by DBC's version:

28.0:

Able to show report preview

Nothing happens when using action "Print" from preview

Other than that, expected behavior for all other tests:

Save from preview works

Able to print saved file using file explorer

Able to print from request page directly

27.5:

Expected behavior for all tests:

Able to print from preview page

Save from preview works

Able to print saved file using file explorer

Able to print from request page directly

I was about to update my production to 28.0 today but with that issue I will be waiting for the next minor update which should hopefully fix this up.
If anyone can please confirm if they are able to use the print action through the "Preview & Close" page, that would be helpful.

Thanks

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CV-24040434-0 8 on at

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Hi, I am also encountering the same issue. I have already tried using Incognito mode and different browsers, but the issue still persists. My Chrome is up to date, and I have already enabled pop-ups. Do you have any suggestions on how to resolve this? Thank you.

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Bancha 10 on at

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I also have occurred the same issue. I think the root cause is lasted windows update.

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Dia Lwin 47 on at

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Hi @Rupesh Dey

I'm also facing the same issue in both 27.5 and 28 versions. Is there any steps you perform to work the function back ? I don't think it is because of the window or browser version. I have tried with window 10 to 11, the issue still happens. Any suggestion will be greatly appreciate.

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Valerii Khrapal 47 on at

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Same issue here. Tried to open a support request through my resseller partner but no news yet.

Version: FI Business Central 27.5 (Platform 27.0.49565.0 + Application 27.5.46862.49825)

Windows update:

2026-04 Preview Update (KB5083631) (26200.8328)

Successfully installed on ‎01-‎May-‎26

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