Skip to main content
Microsoft Dynamics CRM forum
Suggested answer

No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"

editSubscribe (0) ShareShare
ReportReport
Posted on by 90
According to this, I should find an option called /One-click unsubscribe/ in /Marketing -> Other Switches -> Feature switches/
 
I'm 100% sure I'm using the latest release.

I'm in the UK, so this functionality has been released. However, for love nor money can I find this setting to enable it.

Can anyone advise me exactly on where this setting is, please?

  • MikeBMikeBMikeB Profile Picture
    MikeBMikeBMikeB 90 on at
    No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"
    To those following... 

    The options just magically appeared one day...

    So when I check Marketing -> Settings -> Email sending, I now have the "One-click unsubscribe" option appear. I did nothing to make it happen.

    So it "fixed itself" it would appear (good ol MS).
  • MikeBMikeBMikeB Profile Picture
    MikeBMikeBMikeB 90 on at
    No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"
    To those asking, no, I haven't found a resolution to this yet.
  • No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"
    Hi Mike,
     
    I have the same issue, did you manage to resolve it?
     
    Thanks
     
     
  • MikeBMikeBMikeB Profile Picture
    MikeBMikeBMikeB 90 on at
    No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"
    Thanks for your reply, Dengliang Li.
     
    Your screenshots are very helpful

    I'm looking in the [Marketing] App. Whereas your screenshot shows the [Customer Insights - Journeys] (in the toolbar at the top).

    So maybe this setting is only available in the [Customer Insights - Journeys] App? I'll go away and investigate.
     
    Appreciated.
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li on at
    No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"
    Hi,
     
    I am using Customer Insights - Journeys trial version.
    The version is the latest.
     
    Under the Email Sending, you can see the One-click unsubscribe option.
     
    Best Regards,
    Dengliang Li
     

Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,045 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,570 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans