Microsoft Dynamics AX (Archived)

Alert is not working on the server

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Posted on by Community Member

Hi All,

I have setup the alert for all users and users setup alert but it is not showing a message and not send emails

I tried the following :

http://msdynamicserp.blogspot.ca/2015/08/popup-alert-or-email-alert-is-not.html#.Vs99mcLrvvU

http://msdynamicserp.blogspot.ca/2015/08/how-to-create-e-mail-alert-in-ax-2012.html#.Vs974sLrvvU

And I got email when I did broadcast

Not the alert though.

Can you let me know where else I should check.

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Brandon Wiese 17,788 on at

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Is it generating a record in the EventCUD table when you make the necessary change to the desired table?

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Community Member on at

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Yes it is

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Brandon Wiese 17,788 on at

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Can you breakpoint and trace the EventProcessorCUD class, probably methods processUpdate() or processInsert() depending on your rule, and determine what it's actually doing with that EventCUD record?

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Umesh Pandit 9,315 User Group Leader on at

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is your AOS server Hostname and IP address is white listed ? Did you tried sending mails via any job or code?

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Community Member on at

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What you mean by white listed, can you send me more details on your answer please

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Umesh Pandit 9,315 User Group Leader on at

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Do you have any exchange server in place?

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Community Member on at

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Yes we do

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Umesh Pandit 9,315 User Group Leader on at

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so did you added AOS server IP's and Host-name to send the mail from AOS?

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Brandon Wiese 17,788 on at

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They're suggesting that your alerts are working fine, but that the e-mails are not being delivered, possibly due to junk and/or SPAM rules or whatever.

If that were the case, you would have records in the outgoing e-mail tables, and since the alerts would still be fundamentally working, you should be able to get popup alerts even though e-mail isn't working.

But in your original post, you indicated that the popup alerts and the e-mail alerts were BOTH not working, so I'm not suspicious at all of your e-mail server. There is something not right with the alert setup.

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