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Customer experience | Sales, Customer Insights,...
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Pricing and Discounts policies per salesperson

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Hello,

I would like to know if it is possible under the opportunity to set discount limits per salesperson or salesmanager like an authorization matrix.

A simple scenario would be:

Sales Person

Disc limit

SalesPer1

0-10%

Manager1

10-15%

Manager2

25%+

A complex scenario to set limits by product, region, and salesperson:

Product Category

Region

Sales Person

Disc limit

Cat A

US

SalesPer1

0-10%

Cat B

US

SalesPer1

0-20%

Cat A

US

Manager1

10-15%

Cat B

US

Manager1

20-25%

Cat A

US

Manager2

25%+

Cat B

US

Manager2

25%+

The main goal is whenever either a salesmanager or salesperson exceeds the discount limit, he shouldn't be able to proceed in creating a quotation and an approval workflow should be going to the higher management to take a decision.

I believe that as an OOB solution the above does not exist and it should be customized to apply the business logic that we want.

What do you suggest as a solution to apply the above requirements? I think that we need a custom setup table to define the criteria per the above condition and a custom plugin that do check the need to restrict exceeding the limit and a cloud flow for the approval process when a custom toggle is enabled to make it automated.

Any help is greatly appreciated.

Thank you,
EBMRay

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