Why is GP overriding the user's printer selection in favor of windows default printer?

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Posted on by CFVS

We have a user who is printing a packing slip from within the sales transaction screen. He selects "print" and the printer selection window appears. Although he specifies the printer he needs to print to, GP is overriding that selection and printing to the system default anyway.

This problem has been replicated on multiple machines and multiple accounts with various privilege's ranging from basic to admin level.

The solution may seem simple; just change the system default each time he needs to print through GP, however users continue to bring this up as a road bump in workflow.

Any advice would be greatly appreciated.

Thanks.

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Microsoft Dynamics GP

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CFVS 25 on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

community.dynamics.com/.../frequently-asked-questions-about-printer-issues-in-microsoft-dynamics-gp-2018-microsoft-dynamics-gp-2016-microsoft-dynamics-gp-2015-microsoft-dynamics-2013-or-in-microsoft-dynamics-gp-2010

Q4: Users click File, click Print Setup, and then change their default printer. After the user closes and restarts Microsoft Dynamics GP, the printer changes back to the printer that was originally listed. Why does this occur?

A4 In this situation, Microsoft Dynamics GP is working as designed. The Microsoft Dynamics GP program selects whatever is listed as the computer’s default printer when Microsoft Dynamics GP starts.

Anyone know if this can still be changed?

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Derek Albaugh on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

Change what?

As far as Dynamics GP goes, nothing has changed even in our newer versions in regards to when Dynamics GP is launched, it'll select the default printer from Windows, for the machine it is installed onto. The printer can then be changed within Dynamics GP when users want to print to a different printer.

There may be different ways around this, but by default, that is how it works.

Thanks

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Jagille on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

Dynamics GP hasn't changed its printer settings in so long that the following blog troubleshooting steps are still relevant.

The Dynamics GP Blogster: Troubleshooting printing issues with Microsoft Dynamics GP

It could be the printer drivers that are being used or Named Printers could be an issue as well.

If you're using a Terminal Server, then this blog has some great steps to troubleshooting further as well.

The Dynamics GP Blogster: Default Printer not 'sticking' when running Microsoft Dynamics GP in Terminal Services RemoteApp

Hope that helps!

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CFVS 25 on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

"The printer can then be changed within Dynamics GP when users want to print to a different printer."

This is the trouble the user is experiencing. Even if the user is manually selecting the printer at the printer selection dialog box, or she changes it via "print setup", GP still decides to send the print job to the windows default printer.

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David Musgrave MVP ... 14,069 Most Valuable Professional on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

To me it sounds like Named Printers is active AND the system print dialog as not been disabled.

David

Original creator and developer of Named Printers

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CFVS 25 on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

Thank you for your suggestion however the problem persists:

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David Musgrave MVP ... 14,069 Most Valuable Professional on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

To disable Named Printers (if enabled) comment out the ST_MachineID Dex.ini setting with a semicolon at the beginning of the line.

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CFVS 25 on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

This has already been done and the problem persists.

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CFVS 25 on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

Solved! This setting was causing the last printer used to be set as default. Made sure it was unchecked and the default printer worked.

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David Musgrave MVP ... 14,069 Most Valuable Professional on at

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RE: Why is GP overriding the user's printer selection in favor of windows default printer?

Excellent find, well done.

You could also use Named Printers to set the application default printer (different from the windows default printer) as well as printers (and properties) for different tasks within GP.

Regards

David Musgrave
Original developer of Named Printers

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