News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Expected Real Time jou...

Customer experience | Sales, Customer Insights,...

Answered

Expected Real Time journey behavior when Contact no longer matches segment criteria

(0) Share

Report

Report

Posted on by DM-10051729-0

54

In testing, I noticed that a Contact who matched the critiera for a segment when they started the journey completed all steps even though they exited the segment partway through the journey.

Do we need to stipulate exit criteria in order to end the journey early, or should Contacts not complete the journey if they are removed from the entry segment partway through?

I would have assumed the latter, but not sure if this is a bug related to segments and Real Time or an expected feature.

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Fiona_Tiernan 327 Super User 2024 Season 2 on at

Like (0)

Report

Expected Real Time journey behavior when Contact no longer matches segment criteria

Hi Duncan,

If a Contact meets the initial segment criteria and started down the journey, they will continue along the journey even if they no longer meet that segment criteria, depending on the journey exit settings you have set:

I hope this answers your question, if so please mark it as verified.

If you have further questions please let me know.

Kind regards,
Fiona

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2

Martin Dráb 230,445 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans