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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Expected Real Time jou...
Customer experience | Sales, Customer Insights,...
Answered

Expected Real Time journey behavior when Contact no longer matches segment criteria

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Posted on by DM-10051729-0 58
In testing, I noticed that a Contact who matched the critiera for a segment when they started the journey completed all steps even though they exited the segment partway through the journey.
 
Do we need to stipulate exit criteria in order to end the journey early, or should Contacts not complete the journey if they are removed from the entry segment partway through?

I would have assumed the latter, but not sure if this is a bug related to segments and Real Time or an expected feature.
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  • Verified answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 388 Moderator on at
    Expected Real Time journey behavior when Contact no longer matches segment criteria
    Hi Duncan,

    If a Contact meets the initial segment criteria and started down the journey, they will continue along the journey even if they no longer meet that segment criteria, depending on the journey exit settings you have set:



    I hope this answers your question, if so please mark it as verified.

    If you have further questions please let me know.

    Kind regards,
    Fiona

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