Get Agent Script Answer Id and Text in data parameters - Unified Service Desk

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Posted on by PradySingh

I have a scenario where the client wants us to make an entry into a custom entity whenever an Agent Script Task or Answer is clicked.
I am able to get the agent script task name from data parameters when a task is clicked but for agent script answers i am unable to get the answer text and id into the data parameter of USD when i click the answer.

I don't want to create an action on each agent script answer as this would be cumbersome in case of too many agent script answers.

Is there any way i can achieve this ?

Thanks.

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Henry J. 5,237 on at

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RE: Get Agent Script Answer Id and Text in data parameters - Unified Service Desk

Moving this thread to Customer Service.